Privacy Policy

This Privacy Policy explains how Heart Meet ("HeartMeet", "we", "us", "our") collects, uses, and protects information when you use the HeartMeet mobile application and website (the "Service"). By using HeartMeet, you agree to the collection and use of information as described here.

1. Information We Collect

Account information: name, phone number or email, date of birth, gender, profile photos, and bio you provide when signing up.

Profile & activity data: matches, likes, messages, live streams you host or join, gifts sent or received, and in-app purchases.

Device & usage data: device type, operating system, IP address, app version, and general usage analytics.

Location: approximate location (where permitted) to show you nearby matches and relevant content, if you enable location access.

Payment data: when you purchase coins or make in-app purchases, payment processing is handled by our payment providers (e.g. app store billing) — HeartMeet does not store your full card details.

2. How We Use Your Information

• To create and manage your account, and to power matching, chat, and live streaming features.
• To process transactions such as coin purchases, gifts, and host payouts.
• To keep the community safe — detecting fraud, abuse, fake accounts, and policy violations.
• To personalize your experience and show you relevant profiles and content.
• To communicate with you about your account, updates, or support requests.
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Other users, to the extent needed for the Service to work (e.g. your profile is visible to potential matches, your live stream is visible to viewers).
• Service providers who help us operate HeartMeet (hosting, analytics, push notifications, payment processing), bound by confidentiality obligations.
• Law enforcement or regulators, where required by law or to protect the safety of our users.

4. Your Choices & Rights

• You can edit or delete your profile information from within the app at any time.
• You can request deletion of your account and associated data at any time using the "Delete My Account" option in the app (Settings → Account), or by contacting us at the email below. The account is permanently deleted after a short grace period, during which you may cancel the request by logging back in.
• You can disable location or notification permissions from your device settings.
• Depending on your location, you may have additional rights to access, correct, or export your data under applicable privacy laws.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion where required for legal, safety, fraud-prevention, or record-keeping purposes.

6. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

HeartMeet is not intended for anyone under 18 years of age. We do not knowingly collect information from minors. If we learn that a user is under 18, we will terminate that account.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, through the app.

9. Contact Us

For any privacy-related questions or data requests, contact us at support@heartmeet.in, or submit a Help & Support ticket from within the app.